Policies

Refund policy

Last updated July 27, 2026

Our products are digital, self-guided workflow tools. We want customers to understand what they are purchasing and receive the defined output described at checkout.

Before generation

If you purchased a packet but have not started paid generation or used a purchased credit, contact us within 14 days. We will generally refund the unused purchase to the original payment method.

After generation

Because digital outputs are delivered and become available for use immediately after generation, completed or consumed purchases are generally non-refundable. We will make an exception when:

• a technical failure prevents the paid output from being generated or downloaded;
• you were charged more than once for the same purchase; or
• the product delivered is materially different from the scope shown at checkout.

How to request help

Email support@guidedaiworkflows.com with the product name, purchase email, charge date, and a short description of the issue. Please do not email sensitive documents. We aim to respond within two business days.

Refund timing

Approved refunds are returned to the original payment method. Your bank or card issuer controls when the credit appears after we submit it.